If your order comes with a subscription, you will see the subscription information in your order
confirmation email. If you don’t need the subscription, just click the link “Cancel your
subscription for xxx”, and follow the guide to cancel the subscription.
Tip: Prior the recurring payment occurs, cleverbridge will send an
email to notify you. You still have a chance to cancel your subscription before the order is
renewed. Just click the “cancel your subscription” link enclosed in the message that you shall
4. What to Do If My Order Has Been Renewed Automatically?
Due to system restrictions, the charged subscription fee is non-refundable.
Before checkout in the shopping cart, you will see the subscription plan is “Renewal: Automatic”.
And before the order is renewed, the payment platform will send a notification email beforehand, so
you still have a chance to cancel your subscription.
We are not sure whether you ignored this kind of email or it has been tagged as SPAM. For these real
reasons, it is not refundable once the order is renewed.
To avoid future recurring payment, please cancel the subscription timely. For any concerns, just
feel free to contact us.